852 Reviews Found
Confirmed Service Customer
The service that has been done has been good. What I am unhappy with is the fact that the Yates mechanics have not been proactive about diagnosing issues with my vehicle. I brought my truck in at the end of Jan 2024 because I was losing oil and I wasn’t sure where any of it was going as there wasn’t an obvious leak. When I brought my truck in for this issue it was deemed that the oil pressure sensor was bad (doesn’t fix the issue or even explain an oil leak) but whatever let’s change it I’ll trust the dealer. I also asked for a multi point inspection but was never approached with anything such as potential broken motor mounts, suspension or brake wear issues which all needed to be addressed when I brought my truck in do this service and makes it glaringly obvious to me that they did not really care about my vehicle when it was previously in. During this service I dropped my truck off at a time I was given that would be an available slot for my vehicle to be looked at. It ended up sitting for 3-4 days and then needed an inspector to come verify the work which took another 3 days. I was out of a vehicle for a week and a half. What really makes me mad the most about this situation is when the inspector finally came out he noted that my oil cooler and transmission cooler lines were both substantially leaking and needed to be replaced. This would explain my oil leak issue that I had previously brought my truck into be addressed but would have never been fixed if the inspector had never came to look at my vehicle. I no longer trust Yates to work on my vehicle and provide adequate service or advise on potential issues with my vehicle. I am aware things happen but I brought my truck in and was told nothing was wrong other than an oil pressure sensor to needing a whole slew of things replaced all within 3,000 miles of driving which is 1) unrealistic to have that happen in that amount of time and 2) evidence of those issues needed to be addressed were already present. I brought my truck in on January with the expectations that I would be needed a brake change and suspension work and was told nothing was wrong with me vehicle after I had requested a multi point inspection with my service to verify these things would need replacing. I continued to operate my vehicle under the false guidance that there was nothing wrong. I am not bothered by the amount of work needed done on my vehicle I am bothered by the fact that the things that needed to have been done should have been addressed sooner rather than later and a big issue wasn’t even going to be addressed at all.
Remington B.
BUCKEYE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
It took a little longer then they said considering I was scheduled to come in at that time.
Mark J.
GOODYEAR
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
This was our first time getting service at Yates GMC and will definitely come back. Mike Beck our service advisor was great!
Lucia H.
GOODYEAR
Business Response
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
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Confirmed Service Customer
The associate had Outstanding customer service skills. She listened to my concerns and provided immediate feedback.
Michele P.
GOODYEAR
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The service as always was excellent and Mike kept me updated very well on the status of my truck
Byron A.
PHEONIX
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Good service, good people, especially customer service...excellent.
Pilar M.
GOODYEAR
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Friendly and prompt service! Very knowledgeable!
Anna D.
BUCKEYE
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Staff was very nice and efficient. Very happy with how fast they booked me in and work they did.
Patty M.
GOODYEAR
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
My Service Agent Mike was excellent...took good care of me...however, whoever is washing the cars needs to do a better job...my truck didn't even look like it had any washing to it...windshield still had a ton of bugs on it...also, the service tech that replaced the cabin filter didn't test ofter install...I had to come back the next day to get it looked at it again and a leaf or object fell in and it sounded like a helicopter when internal fan was on high...then when the truck was returned back to me, there were extra screws left on my console...the tech had to come back out to replace them in and secure it...pay more attention to detail...I still trust Yates with my vehicles...would like to see more care...BTW the transport drive Juan was excellent...
Stephen N.
LAVEEN
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Comms are down. Big boys club you got going there. Everyone is in a meeting AFTER contract is signed. Only nice person is the secretary answering phones up front.
Marc M.
TUCSON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Alex is a great help always friendly and knowledgeable.
Richard W.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Sales person Trudy was very helpful with the process and knowledgeable. It was a great experience.
Efren M.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I scheduled an appointment early at 7:30am and let them know I would be waiting with the vehicle. Simple oil change no extras. I get checked in about 7:10am and it took 3 hours for them to complete. They overbooked and don't stick to scheduled times I was there about 2 hours before I saw them take my vehicle back to the service bay.
Mike W.
TONOPAH
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Very friendly, kept me updated and fixed all my concerns. Great service.
Tahnee A.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Ashley was very nice and communicated with me as to when my car was ready.
Kathy C.
LITCHFIELD PARK
Business Response
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
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Confirmed Service Customer
The staff at Yates was extremely helpful. Chris was was friendly and Professional. He make sure the issue was addressed and properly repaired.
Joseph M.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!